Anatomy of a New Patient Call

There’s no point in doing amazing dentistry if you don’t have patients who are ready and prepared for the way things work in your practice.

This section is devoted to the #1 most important part of practice building: The New Patient Call!

• We’ll go over everything related to taking new patient calls and how to start building a positive patient relationship from the very first moment.

• Understand why the simple act of answering the phone and spending time with callers is crucial in a fee-for-service practice.

• Learn how to tighten-up your greeting and get right down to what's important.

• Learn how screening can ensure that your practice is the right place for the caller.  And if it isn't, learn how you can still help them with outstanding customer service!

• Learn how to answer challenging questions that come-up every day in an out-of-network practice.

• Get comfortable and confident answering questions in a way that helps patients choose your practice even though you’re out of network.

• Learn how to properly "welcome" a new patient into your office with a follow-up email and new patient forms.

• Learn how to ask for a credit card to hold a new patient appointment without being scared to death!

• Don't get caught off-guard! Learn a set of scripts to have in your "back pocket" for uncomfortable questions that often come-up in a new patient call.