MICROSOFT DYNAMICS 365 CRM FOR BEGINNERS - STARTUP GUIDE
This video course is your startup guide to Microsoft Dynamics 365 Customer Engagement. This is course will walk you through the basic topics such as what is Dynamics 365, applications included in Dynamics 365 and the history of dynamics 365 and Dynamics CRM.
Dynamics 365 Customer Engagement is the upgraded version of Dynamics CRM, which is one of the leading CRM application suite in the market. Using Dynamics 365 CRM, businesses can manage their customer engagement activities such as sales, customer service, marketing ,field services end to end.
Dynamics 365 CRM/CE has 5 applications in the suite, they are:
Sales
Customer service
Marketing
Field services
Project Service Automation (PSA).
These applications help businesses to manage their sales, customer service, field service operations online, while the standard functionality of the applications can be customized using UI and code.
In this course, you will also learn about the job opportunities for Dynamics 365 CE/CRM consultants, and also the job roles and responsibilities. And we present you the learning path for Dynamics 365 CRM consultants, that will help you start on a Dynamics 365 career.
WHAT YOU WILL LEARN FROM THIS COURSE
Course Overview
What is Dynamics 365
Applications suites in Dynamics 365
What is Dynamics 365 FNO, BC and CE
Understand Dynamics 365 Vs Dynamics CRM
Dynamics 365 CRM Vs other CRMs
Applications in Dynamics 365 CRM
Dynamics 365 CRM job roles
Job opportunities for Dynamics 365 CRM
Dynamics 365 learning path
Dynamics 365 Certifications
WHO SHOULD ATTEND THIS COURSE
Anyone can attend this course as long as you want to become a Dynamics 365 CE + PowerApps developer but this course would make more sense if you are any of the following:
CRM Consultants
Students
.NET developers
JOB OPPORTUNITIES FOR DYNAMICS 365 CONSULTANTS
• Dynamics 365 provides an amazing job opportunity. There is a need for more developers in the market than functional consultants and administrators. 1:5 Ratio of functional Consultant to developers
• Average Salary $80,000 to $120,000 per annum for experienced 5-10 years developer.
DETAILED COURSE CONTENTS
Section 1: Course Overview
Lecture 1 - Course Overview
Lecture 2 - What you would learn
Lecture 3 - Target Audience
Lecture 4 - Course Pre-requisite
Lecture 5 - Course Outline
Lecture 6 - About the trainer
Section 2: Dynamics 365 Overview
Lecture 7 - Introduction to Dynamics 365
Lecture 8 - Applications Suites in Dynamics 365
Lecture 9 - Dynamics 365 Finance and Operations
Lecture 10 - Dynamics 365 Business Central
Lecture 11 - Dynamics 365 Customer Engagement
Section 3: Dynamics 365 Customer Engagement
Lecture 12 - Dynamics 365 Customer Engagement in detail
Lecture 13 - History of Dynamics 365 & Dynamics CRM
Lecture 14 - Dynamics 365 CE Vs Dynamics CRM
Lecture 15 - Apps in Dynamics 365 CE
Lecture 16 - Dynamics 365 CE Vs Other CRMs
Lecture 17 - Dynamics 365 CE Deployment Models
Section 4: How to become a D365 CE developer / Consultant
Lecture 18 - Understanding Dynamics 365 CE Job Roles
Lecture 19 - Dynamics 365 CE Job Responsibilities
Lecture 20 - Dynamics 365 CE Developer Skillset
Lecture 21 - Dynamics 365 CE Developer Learning Path
Lecture 22 - Dynamics 365 CE Job Opportunities
Lecture 23 - Dynamics 365 CE Certifications
PRE-REQUIESITES TO ATTEND THIS COURSE
By the end of this course series you will be an expert Dynamics 365 CE + PowerApps developer :)
STUDENT SUPPORT
You will never let you down! For all your queries related to the course will be answered in 48 hours on best effort basis.
