- Introduction
- Communicate WSH policy effectively
- Appropriate channels of Communication
- Mechanism of a communication channel
- Plan response
- Effective communication among staff
- Barriers to effective communication
- Overcoming personal barriers to communication
- Cultural differences & Diversity
- Communication tools & techniques
- Application of good communication techniques
- Coaching Effective Communication tools & techniques
- Recall Learning
- Conclusion
- Final Quiz
- Infographics