INTRODUCTION
  • Lecture 1 - Course and Instructor Introductions
  • Lecture 2 - The Management Profession is Unique Among The Professions
  • Section 1 Summary
RECRUITING EMPLOYEES
  • Internal or External Recruitment
  • Sources of Error in Unstructured Interviews
  • Conducting a Structured Interview
  • Offering An Authentic Job Preview
  • Section 2 Summary
EVERYDAY RESPONSIBILITIES
  • Manager’s Responsibilities
  • Delegation
  • How To Motivate Employees (Part 1)
  • Setting Goals and Using Reward or Punishment
  • Providing Mentorship
  • Look For And Prepare An Understudy
  • Section 3 Summary
EVALUATING PERFORMANCE
  • Assessments And Their Role In Shaping Performance
  • Performance Reviews
  • Reasons For Performance Evaluations
  • Performance Evaluation Process
  • Problems With The Performance Evaluation Process
  • Errors In Performance Evaluations
  • Section 4 Summary
PROFESSIONAL TECHNIQUES
  • Communicating & Collaborating With Human Resources
  • Responding To A Problem Employee
  • Leading A Team Effectively
  • Forming Strategic Alliances
  • Section 5 Summary