Customer Service Overview
  • 1. Introduction
  • 2. Customer Service Definition
  • 3. Call, Email & Live chat Support
  • 4. Other support channels
  • 5. Other types of CS
  • 6. Customer Service Role
Customer Service Skillsets
  • 7. Skillset for Customer Service
  • 8. How to deal with complaints
  • 9. CS career path
Customer Service Operation Management
  • 10. CS metrics
  • 11. Customer Sentiment Score
Ending Project
  • 12. Ending project