Introduction
  • Introduction
Basic Navigation
  • Navigating the Blackpurl Header
  • How to do a Quick Blackpurl Global Search
  • Keyboard shortcut to narrowing down a search.
Basic Overview
  • Basic Overview of How to Process a Service Job
Service Jobs - A Closer Look
  • Move Parts from Parts & Accessories Section to Service Job Section
  • Understanding the options for "Who is paying for the job"
  • Third Party Service Jobs
  • Process an Internal Service Job
  • 3rd Party on Wayne...
  • Approval from the Customer
  • Declined Service Work
  • Unit Check In
  • Unit Check In - Reporting
  • Declined Service Work
Scheduler
  • Appointment Scheduler for Customer Service Jobs
  • Appointment Scheduler
Payroll Clocking
  • What is Payroll Clocking?
  • Payroll Clocking and Job Clocking Setup
  • Manage Payroll Clocking
  • Payroll Clocking ON / OFF
  • Technician Performance Report
Job Clocking
  • Job Clocking and How to Assign a Technician
  • Manage or Change Job Clocking on a Service Job
  • Other Tasks - Job Clocking On / Off
  • Job Clocking
Reporting
  • Reporting - Service Manager
  • Reporting
Other Helpful Items
  • What is a Kit? / How to Create a Kit
  • How to Add a Customer Owned Unit to a Customer Record
  • How to delete a service job (especially with tech time logged against it)
  • When & How to Use Attached Documents
  • How to Convert a Quote into a Job
  • Recalculate All Button
  • Add Internal Comments to a Customer Order
  • Combos
Conclusion
  • Conclusion