Setting the Scene
- ITSM in the Workplace
The Modern World
- ITSM and the Modern World
The Customer Journey
- ITSM and the Service Consumer
Implementing ITIL
- Adopt and Adapt
Risk Assessment
- Qualitative Risk Assessment
What you'll learn
- Students will understand the importance of IT service management (ITSM) and ITIL in the modern workplace.
- This course session will demonstrate why service manager's today need to transform classroom theory into practical business benefits.
- This course session takes a 'walk the talk' approach as opposed to just walking the talk!
Description
If you work in IT in any capacity or work in a customer service environment, or if you are a strategic business executive, then you will find this course session of worth and value.
This course session comprises of 5 lessons; these FREE downloadable lessons highlight the importance of IT service management (ITSM) in the workplace, along with the importance of ITSM transforming theory into practical business benefit. In today's modern business world ITSM must 'walk the talk' as opposed to just talking the talk!
These 5 lessons comprise of:
ITSM in the Workplace
ITSM and the Modern World
ITSM and the Service Consumer
Adopt and Adapt in terms of implementing ITIL
Qualitatively Assessing Risk.
Presented as voiceover by Trevor Wilson, an approved Axelos®/PeopleCert® accredited ITIL® trainer, who demonstrates a wealth of real life' ITSM experience in the workplace, who uses analogies and examples for enhanced student understanding. Trevor is a very popular ITIL trainer, particularly in the business sector due to his ability to translate ITIL into real life business context and meaning. Trevor presents each lesson with passion, a sense of worth and with real purpose.
The contents of this course session focus on:
Identifying opportunities for improvement in the workplace based on typical inefficiencies
Adopting modern thinking principles, methodologies, techniques and practices
Defining service outputs, outcomes, value, the band of service visibility and line of service interaction
Typical mistakes made when implementing ITIL best practice principles along with the importance of promoting business context, relevancy and meaning
The University of Sheffield
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About the instructors
- 4.17 Calificación
- 19801 Estudiantes
- 2 Cursos
Trevor Wilson
Accredited Professional ITIL® Trainer
I am from England and promote more than 35 years’ IT experience working in both public and private sectors (technical support and senior management roles), and with over 15 years’ experience related to IT service management (ITSM).
I am the founder and Director of ITSM Assist Limited (ITSM Assist is an accredited ITIL® training organisation), a privately-owned Limited company based in the UK.
As a professional accredited ITIL® trainer combined with my extensive ITSM experience allows me to promote excellent analogies, provide clear and meaningful explanations, and in turn put the ITIL syllabus into real life context and meaning. These are essential ingredients to support student learning and understanding. I much prefer a walk-the-talk approach as opposed to talking-the-walk if that makes sense. I believe students benefit far more with real-life meaning.
In terms of credibility, as an accredited ITIL trainer ITSM Assist including myself have a direct responsibility to Axelos® (the owners of ITIL) and PeopleCert® (the Axelos examination institute) to ensure that materials used are pre-approved by PeopleCert and that the topics presented are fully aligned with examination syllabus.
Student feedback
4.31
Course Rating
Reviews
Loreen Köstler
20-03-2024
Very good explanation
Cerelia Stbernard
15-01-2024
Very informative