Summary Overview and Objectives
  • Overview and Objectives
  • Content and Teaching Method
  • Outline of the Guidelines
General Principles of Business Writing
  • The Basics - Plan Everything
  • Scan Everything
  • Metaphor to get onto the reader's wavelength
Scenario 1 - Writing a Direct Mail Letter - demonstrating the guidelines
  • Applying the guidelines to a Direct Mail Letter
  • Scenario 1 - Why are we writing and who are we writing for?
  • Scenario 1 - What are we going to write to be effective?
  • Scenario 1 - How, Where and When?
  • Comparing the Good and Bad Direct Mail Letters
Plain Language
  • Plain Language and how to check you are writing it.
Scenario 2 - Writing Emails
  • Scenario 2 - Writing an email to win support from all Board Members
  • Scenario 2 Constructing an email using the guidelines
  • Further observations on email
Applying the guidelines to a full range of business documents
  • Reports
  • Presentations
  • Flyers
  • Formal Letters
  • Business Proposals
  • Memos
Grammar, Spelling and Punctuation
  • Keeping it sensible
  • Top 20 Tips to cover the most comon errors
Writing for the Web
  • The Importance of Keywords
  • Press Releases
  • Web Pages and Blog Posts
Giving and Receiving Feedback
  • Something that would work better for me is.....
Summary as a Metaphor
  • Summary - Business Writing is like being a Guide
  • Business Writing - Get Results - No Stress