Introduction
  • Introduction
  • A decision-making challenge
  • Decision Making Meta Model
  • Deciding on How to Decide
  • What is decision making?
  • Self-Check Questions
Problem Solving
  • The Problem Solving Process
  • Step 1 - Understanding and Framing the Problem
  • Problem Framing Example
  • Step 2 - Root Cause Analysis
  • Preparing to Gather Info
  • Step 3 - Gathering Info
  • A Storytelling Exercise
  • Overcoming Challenges in the Problem Space
  • Self-Check Questions
High-Quality Decision Making
  • Step 1 - Defining Decision Making Criteria
  • Deciding on Criteria
  • Step 2 - Generating and Exploring Options
  • Creating Options
  • Step 3 - Evaluating and Selecting Best Option
  • Taking the Final Decision
  • Overcoming Challenges in Decision Making
  • Decision making techniques
Acting on Decisions
  • Execution