• Introduction
Keeping your focus during difficult conversations and with difficult people.
  • Your Personal Compass
  • Create Your Own Personal Compass
See Immediate Improvements in Results With a Danger Phrase & Power Phrase List
  • Your Danger Phase and Power Phrase List
  • Create Your Danger Phrase and Power Phrase List
Accelerate Your Communication Development Using Quick-Reference FlashCards
  • The Flash Cards
An Introduction To Freestyle Scripting
  • What is freestyle scripting?
  • The DESC Script
  • What would you say?
How to Start a Difficult Conversation With Power and Skill
  • Lead-In Lines
How to use closing lines to increase the odds of getting the result you want
  • Closing Lines