Foundations of Communication and Rapport
  • Introduction
  • Communicate Better to Connect Better
  • Self-Assessment: Discover Your Style
Communication Styles
  • What Determines Your Style?
  • Your Style is Different, Not Better or Worse
  • Self-Oriented Communication Style
  • Group-Oriented Communication Style
  • Process/ Detail-Oriented Communication Style
  • Achievement-Oriented Communication Style
  • Flexing Your Style to Maximise Rapport
  • Class Assignment/ Project: Draw Your Relationship Map
  • Final Thoughts