Objectives and Overview
- What you will learn and be able to do by taking this course
Why feedback fails
- Introduction - the main reason that feedback fails
- Other reasons feedback fails with case study in how not ot do it
The Fundamental Structure of Feedback with case studies
- The flow of a feedback session
- Hearing the words and flow of a session
- Giving positive feedback in a sales observation scenario
- Giving corrective feedback in a public speaking scenario
Introduction to Metaphor - our Primary Processing Language
- Introduction to Metaphor
- Setting up a feedback session with the use of metaphor
- Observations on the practical application of the technique
- When you are learning at your best that's like what?
Delivering constructive feedback
- Something that would work better for me is ......
- Delivering feedback at you best is like what?
Summary of what we have learned
- What have we learned from this course?
