Meet Your Instructor
  • Introduction
  • Grasshopper
  • Non-Verbal communications examples
  • Country and Corporate Cultural Codes and Definitions
  • Learning Objectives
  • What Return On Investment (ROI) Does Corporate Culture Deliver? Zappos Case
  • Activity Step by Step ACTIVITY
Section 1
  • CIC equation
  • Cross-Cultural Communications means different things to different people
  • RAS--How We Process the Tsunami of Cultural Experience
  • Inventory Culture Characteristics in Your Work Place--ACTIVITY
  • Identify Define Diversity at Work--ACTIVITY
  • MANAGING DIVERSITY AND MAKE YOUR ACTION PLAN--ACTIVITY
  • Motivation & Maslow's Universal Needs, HBS
  • Empathy
CROSS CULTURAL COMMUNICATIONS ACROSS COUNTRY & Corporate CULTURES
  • HOFSTEDE'S HIGH & LOW COUNTRY CULTURES 5 DIMENSIONS
  • High Context = Emotional Quotient, Low Context = Rational or Intellectual quotie
  • Dimension one: Power Distance Index
  • Dimension two: Masculinity Femininity Index
  • Dimension three: Long Term & Short Term Index
  • Dimension four: Indulgence & Restraint Index
  • Dimension five: Uncertainty & Avoidance Index
  • Communicating Across Generations
  • Introduction to Four Situation Leadership Styles Leading Multi-Cultural Teams
  • Decision making Styles across multi-cultural teams
ATTITUDES, VALUES AND COMMUNICATION TOOLS
  • Attitudes, Listening Skills, and Communications Congruence
  • Cultural Values Checklist ACTIVITY--Nine questions
  • Develop and Deploy your Communications Charter--ACTIVITY
  • Communications Matrix--ACTIVITY
CONFLICT COMMUNICATION, COACHING TOOLS AND STRATEGIES
  • Identify the 5 Conflict Communication Styles
  • Reflection and Conflict Resolution ACTIVITY
  • TECHNIQUES TO RESOLVE CONFLICTS
  • Diversity Making Connections and a Plan of Action
  • Lancioni's Five Dysfunctions of a Team
  • The STOP Technique to Stop Conflict and Redirect For Better Outcomes
  • Dealing with Discrimination
  • Coaching and Mentoring
  • The GROW Coaching Model and ACTIVTY
  • The MAGNET Coaching Model ACTIVITY
  • Tips for Tapping into the Global Talent Pool
  • CONCLUSION
Empathetic Listening: Engaging Others and Improving Relationships
  • Intro to Listening
  • Three Levels of Listening
  • LISTEN Method: L
  • LISTEN Method: I
  • LISTEN Method: S
  • LISTEN Method: T
  • LISTEN Method: E
  • LISTEN Method: N
  • Conclusion