- Who is a Customer
- Constituents of Good Customer Services
- KEY Benefits of Delivering Excellent Customer Service
- 8 Best-in-Class Attitudes for Customer Service Superstardom
- 16 Customer Centric Steps to Dominating Your Marketplace - Part 1
- 16 Customer Centric Steps to Dominating Your Marketplace - Part 2
- 16 Customer Centric Steps to Dominating Your Marketplace - Part 3
What you'll learn
- Customer service
- How to drive a culture of service excellence
- How to define customers
- 8 Best in Class Attitudes for Service SuperStardom
- 16 Customer Centric Steps for Dominating Your Marketplace
Description
The Course on Customer Centricty teaches participants key ways by which institutions can positively impact all their multiple customer audiences and delight them all. It will teach participants:
How to drive a culture of service excellence
How to define customers
8 Best in Class Attitudes for Service SuperStardom
16 Customer Centric Steps for Dominating Your Marketplace
This course is aimed at Bachelors and Masters degree students in business, marketing, international business, as well as hospitality and Tourism. It is also an excellent course for executive coaching on how to build a customer. Driven organization
Other Courses
Free Digital Product Selling Online Business in Hindi
Learn To Find Free Digital Products & Sell them Online at a Good Profit
ENGLISH GRAMMAR : conjugation of tenses tenses
Be an expert in the English grammar tenses.
Data Science 101 Data Analytics Class Python Bootcamp NYC
Data Science 101 Data Analytics Class Python Pandas Bootcamp (Non Programmers & Beginners at Wall Street NYC, New York)
AI Google Bard Gemini Marketing Advertising Content Creation
Zero to Hero Master How to use Google Bard, Gemini Marketing Google Bard Advertising Social Media Content Creation Bard
Android App Development with Parse and Android Studio IDE
Videos course for developing a live status update Android Mobile Application using Android Studio IDE.
About the instructors
- 4.32 Calificación
- 27623 Estudiantes
- 8 Cursos
Prof Robert Ebo Hinson
Marketing Professor
Professor Robert E. Hinson is a leading voice in marketing on the continent of Africa. With over seventy journal and hundreds of miscellaneous publications to his credit. Robert possesses a doctorate in marketing from the University of Ghana and a second in International Business from the Aalborg University in Denmark.
Robert holds Bachelors and MBA Degrees in Marketing from the University of Ghana as well as Post-Graduate Diploma in Marketing from the Chartered Institute of Marketing, UK. With a professional training career that began in 1998 at the Ghana Commercial Bank Training School, Robert worked as an Advertising Agency Executive from 1998 - 2003 and in that time worked on brands such as APC, Acer, Societe Generale, Canon, Daewoo, Dark and Lovely, Golden Tulip, LG, Lone Star Airways (Liberia), Lufthansa, Microsoft, Mercedes Benz, Peugeot and Symantec.
Reobert joined the University of Ghana Business School in February 2003 as a lecturer.
Student feedback
Course Rating
Reviews
Thank You
Message was good not great, but a little difficult to understand.
Very Good
quite a learning