Writing good emails
  • Fundamentals of writing a good support email
  • 5 ingredients that make your email exceptional
Empathy in customer service
  • How to cultivate empathy in customer service
  • 7 ways to show empathy to customers
Handling difficult situations
  • How to say No to customers
  • 9 tips for dealing with difficult customers
Delivering good social media support
  • 6 tips to deliver the best customer support on Twitter
  • 7 tips to deliver better customer support on Facebook
  • How to deal with demotivation due to repetitive nature of work
Mistakes you make while communicating with customers
  • 7 things to not do in customer support
Being a customer champion
  • 7 ways to communicate customer feedback