Writing good emails
- Fundamentals of writing a good support email
- 5 ingredients that make your email exceptional
Empathy in customer service
- How to cultivate empathy in customer service
- 7 ways to show empathy to customers
Handling difficult situations
- How to say No to customers
- 9 tips for dealing with difficult customers
Delivering good social media support
- 6 tips to deliver the best customer support on Twitter
- 7 tips to deliver better customer support on Facebook
Motivation
- How to deal with demotivation due to repetitive nature of work
Mistakes you make while communicating with customers
- 7 things to not do in customer support
Being a customer champion
- 7 ways to communicate customer feedback
