Do you work in Hospitality? In a Guest facing role? You could be a Porter, Waiter, Receptionist, Bartender, Front Desk Agent.
I have been in your shoes and I became a Hotel General Manager at 31 years old, managing one of the best resorts in the world where Guests pay $5000+ per night. I'm sharing my knowledge with you because I want our industry and you to move forward.
By doing this course, you will gain confidence in your approach towards Guests. You will stand out from your colleagues, receive more reviews with your name in it and receive more tips. This workshop is for those who want to create better guest experiences.
How do I prevent complaints and get 5 Star reviews instead? How do I know what a guest needs before they even ask? Looking after a business guest requires a different approach than connecting with a family or a couple celebrating a special occasion.
The course is structured into 4 modules:
Guest Types
Identifiers
Needs
The Extra Mile
This is the Luxury Hospitality approach that works in a Fine Dining Restaurant, a 5 Star Hotel but also in a Diner, Pub or Budget Hotel.
Get on board now to not only become a Guest Service Superstar, but also to become a part of our growing community of Hospo workers! We are offering this course for free until the end March 2024.
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Benedikt has 20 years of experience in Hotels, Restaurants and the Wine Industry. A typical hotel career, he started from the ground up, working as a Waiter, Porter and Receptionist before progressing to more Senior Roles. His career took him from his home country of Germany to London and Vienna, before adding stops in Melbourne and New Zealand. He became a General Manager at 31, looking after Ultra-Luxury Lodges Matakauri Lodge and Kauri Cliffs.
He started his own venture Habit to give back to our industry, helping young talent to commit to hospitality by building up their confidence. Focussing on Guest Experience as well as Leadership Skills, his workshops and mentoring will make you love your job and stand out from your colleagues, leading to reviews with your name on it, quicker promotions and more tips.
