Introduction and Overview
  • Introduction
OBSERVE
  • Stakeholder Map
  • Hopes & Fears
  • Design Research Plan
  • Synthesize Research
  • Empathy Map
REFLECT
  • Scenario Map : AS-IS journey
  • Big Ideas Vignettes
  • Prioritization Grid
MAKE
  • Scenario Map : TO-BE journey
  • Storyboards
  • Cognitive Walkthrough & Feedback Grid
  • MVP & Experience-based Roadmap