Introduction
  • What the course will be about
  • A little bit about me
  • How to deal with Blurry image
  • How to reach additional resources
Interviews – Preparation Phase
  • Preparation for interviews – Introduction
  • Issue tree – Introduction
  • Issue tree – Examples Introduction
  • Issue tree – Logistics
  • Issue tree – Retail
  • Issue tree – FMCG
  • The value of rough estimations
  • Bottom-up approach
  • Top-down approach
  • Backward Reasoning
  • What are KPIs and business drivers
  • KPIs for cinema - Problem
  • KPIs for cinema - Solution
  • KPIs for cinema - solution in Excel
  • KPIs for cinema - Presentation in Power Point
  • How to look for KPIs and benchmarks?
  • How to do overall research on the firm – General rough estimation
  • How to do overall research on the firm – Market estimation
  • How to do overall research on the firm – Analyzing competitors
  • How to do overall research on the firm – Analyzing trends
  • How to do overall research on the firm – Consumer Research
Interviews – Execution Phase
  • Performing interviews – Introduction
  • Performing interviews – My Framework – Part 1
  • Performing interviews – My Framework – Part 2
  • 5 Whys
  • What is an organizational chart
  • Organizational Chart – FMCG Example
  • Organizational Chart – example of a consulting firm
  • How to take notes during an interview
  • Example of notes from an interview
Overviews / Regular meetings with stakeholders
  • Regular meetings – Introduction
  • General framework for regular meetings
  • Rules for regular meetings
  • Interim Meetings
  • How to get a buy-in?
  • Meetings with the customer
  • How to overdeliver
Presentation delivery
  • Presentation delivery – Introduction
  • How to win over the audience?
  • How to be clear during presentation
  • How to minimize the risk of attacks?
  • How to deflect attacks?
Implementation meetings
  • Implementation meetings – Introduction
  • Kick-off meetings – Before the meeting
  • Kick-off meetings – During the meeting
  • General framework for implementation meetings
  • How to create a to-do list
Internal meetings
  • Internal meetings – Introduction
  • General rules for internal meetings
  • KPIs that will help you manage the project
  • Kanban for managing a project
  • Production process of the presentation
  • Tools that your team will need
Conclusions
  • Bonus Lecture