- Introduction
- Emotional Strengths and weakness
- Identifying own Emotional Strengths & Weakness
- Work Place Stress & Stressors
- .Awareness of own Emotional Triggers
- Model & demonstrate management of emotions
- Developing Emotional Intelligence using Self Reflection process
- Responding to the emotional Cues of Co-workers
- Responding to the cultural expressions of Emotions
- Demonstrating flexibility and adaptability while organizational change
- Considering others emotions while taking decisions
- Providing Opportunities to express others thoughts and feelings
- Assisting co-workers in determining the effect of their behavior in work
- Encouraging Self Management of Emotions
- Encourage positive emotional climate in the work place
- Utilization of the strength of co-workers to achieve the best outcome
- Emotional Intelligence Principle and Strategies
- Benefits of relationships between emotionally effective people
- Dimensions of Emotional Intelligence