Introduction
  • Introduction
Emotional Intelligence management
  • Emotional Strengths and weakness
  • Identifying own Emotional Strengths & Weakness
  • Work Place Stress & Stressors
  • .Awareness of own Emotional Triggers
  • Model & demonstrate management of emotions
  • Developing Emotional Intelligence using Self Reflection process
  • Responding to the emotional Cues of Co-workers
  • Responding to the cultural expressions of Emotions
  • Demonstrating flexibility and adaptability while organizational change
  • Considering others emotions while taking decisions
  • Providing Opportunities to express others thoughts and feelings
  • Assisting co-workers in determining the effect of their behavior in work
  • Encouraging Self Management of Emotions
  • Encourage positive emotional climate in the work place
  • Utilization of the strength of co-workers to achieve the best outcome
  • Emotional Intelligence Principle and Strategies
  • Benefits of relationships between emotionally effective people
  • Dimensions of Emotional Intelligence