Course Introduction
  • Introduction of Instructor - Joaquin Pujols
  • Course Agenda and Expectations
Technical Support Specialist: Role Defined
  • Important Skills for Tech Support Jobs
  • What does a technical support specialist do?
OSI Model
  • Introduction to OSI Model
Concepts of Network Protocols: DNS, DHCP & TCP/IP
  • What is DNS?
  • What is DHCP?
  • Client / Server Architecture: How TCP/IP make this possible?
  • All You Need to Know About Windows Server 2019
Hardware and Software
  • Components Inside of a Computer?
  • Overview of Windows 10
  • Built-in Tools: Investigate and Resolve Slow Computers
Introduction to Command Line
  • Files and Folders
  • Navigating The Command Line
Overview of Virtual Machines
  • How to create a Windows 10 Pro virtual machine?
Introduction to Remote Tools
  • Start working remote! Learn the concepts
  • Popular Remote Desktop Tools
Documentation Skills
  • Open, update and close a ticket
  • Re-CAP: BONUS and What is next?