- What is Freshdesk?
- Basics of ticketing
- Understanding the ticket list page
- Time saving tricks or agent automations
- Advanced ticketing - Part 1
As an agent in Freshdesk, you want to get started and be productive from day one. With this course, you can achieve just that.
Whether you have used an email inbox or a helpdesk for providing support before, this course is a great place to start. In this course, we will be covering -
Basics of ticketing - Learn how to work with tickets and become familiar with the various ticket properties.
Understanding the ticket list page - Learn how to work with tickets in bulk.
Advanced ticketing options - Get trained on advanced Freshdesk features like creating a ticket, merging tickets, using templates and more.
Working with customer information - Learn how to create, edit and merge customers.
Working with your knowledge base - Learn to create articles on the knowledge base and use it to provide a good self-service experience for customers.
Freshworks Academy is a learning community for customer experience enthusiasts. We have customer support reps, sales reps, marketers, etc from all over the world as a part of the community taking courses. In addition to skill-based courses, we also have product training courses where you can get trained on all Freshworks products.