- Setting up Email
- Business Hours and SLA
- Understanding Requesters, Departments, and Requester Groups
- Understanding Agents and Agent Groups
In this course, you will learn how to use the refreshingly simple and easy-to-use Freshservice, the IT service desk solution that can be used to modernise IT and other business functions. By the end of this course, you will know how to bridge the gap between IT and your business and set up an IT system that’s simple, efficient, runs like clockwork and is completely personalised to your company’s needs.
Experience The Power of Joomla Page Builder Without Writing Code. Create complete websites with only one click.
Freshworks Academy is a learning community for customer experience enthusiasts. We have customer support reps, sales reps, marketers, etc from all over the world as a part of the community taking courses. In addition to skill-based courses, we also have product training courses where you can get trained on all Freshworks products.