- Why integrate emails with a CRM?
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- Concept: Email protocols
- Demo: Configuring email within CRM
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- Concept: Email deliverability and email authentication
- Demo: Configure email deliverability settings
- Concept: Mass emails and organization emails
- Demo: Sending mass emails and organization emails
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- Concept: Email sharing and using BCC dropbox
- Demo: Configure email sharing settings and BCC dropbox
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- Concept: What an email parser is and how it can be used
- Demo: Create an email parser
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- Concept: Email insights
- Demo: Working with email insights
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- Concept: What Zoho SalesInbox is and how it is used
- Demo: Using SalesInbox to send and receive emails
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- Recap of email features in Zoho CRM