Guiding Business Leaders in Managing for Quality Results

Are you in a position where you have responsibility to guide organizational leaders in the practices needed to produce consistent quality in the services or products that you  deliver to customers? This course provides an introduction to this subjects by one of the world's foremost quality experts, Dr. Gregory H. Watson, an Honorary Member of the American Society for Quality and the International Academy for Quality. Dr. Watson has reduced his 35 years of coaching business leaders at major corporations in the design and development of quality systems that have led to their exceptional competitiveness (Hewlett-Packard  in the early 1980s, Compaq Computer in the late 1980s, Xerox in the early 1990s, and Nokia Mobile Phones in the mid-to-late 1990s. During his period of engagement in each company they learned lessons about quality management that set them apart from their competition. In this program Dr. Watson describes his personal learnings and identifies how you can also become a trusted advisor on matters related to quality for your own business leaders.