Module 1: Jobs and Responsibilities
  • Unit 1.1: Starter - Talking about Tasks
  • Unit 1.2: What is your job title?
  • Unit 1.3: Talking about Your Job: Goals, Objectives and Targets
  • Unit 1.4: Talking about Sales
Module 2: New Contacts
  • Unit 2.1: Starter
  • Unit 2.2: Being Polite & Establishing Contact at a Trade Fair
  • Unit 2.3: Small Talk & Follow-up Email
Module 3: Offers
  • Unit 3.1: Offers, Tenders, and Bids
  • Unit 3.2: AIDA Approach in Sales
  • Unit 3.3: Talking about a Product, RFP & the Tendering (or Bidding) Process
Module 4: Negotiations
  • Unit 4.1: Starter
  • Unit 4.2: Discussing Terms and Conditions
  • Unit 4.3: Negotiating styles
  • Unit 4.4: Negotiation Language & Win-Win Negotiations
Module 5: Orders
  • Unit 5.1: Starter
  • Unit 5.2: Exchanging Information & Handling Orders
  • Unit 5.3: Referring to Numbers on an Order & Contract Terms
Module 6: Customer Care
  • Unit 6.1: Starter
  • Unit 6.2: Complaining Effectively
  • Unit 6.3: Complaint Management with CASH
  • Unit 6.4: Useful Expressions for Complaint and Apology