**From the multi-award-winning internationally-best-selling author of The First Minute – a business communication book**
Learn simple ways to talk about risks & issues that will help you become a better communicator at work.
Learn the simple yet effective methods Chris Fenning has taught to people all around the world, including at Google!
Content and Overview
This course contains 24 unique tips plus worksheets to help you apply and practice the methods. It is designed for anyone who needs to communicate risks and issues at work.
The focus of this course is how to communicate about risks & issues. It doesn't teach you how to identify, capture or manage the risks & issues. There are lot of other courses that can teach you those things.
If you regularly talk about risks and issues, this course is for you.
And if you want people to pay attention to the risks and issues in your work this course is for you too.
** NOTE ** This course does not teach you how to identify, capture or manage the risks & issues. There are lot of other courses that can teach you those things. The focus of this course is what to do when you need to communicate about risk and issues.
The course is delivered in a “tip” format that is easily digestible for busy professionals. You can learn the tips in order or pick and choose the ones that are most valuable for you right now.
Each section includes a checklist to help you apply all the tips in your work. It also includes a fill in the blanks worksheet with questions to help you identify the best information for your emails and meetings. Every tip includes examples showing how it is used in a real world situation.
Here are the tip that are covered in this course:
Risks:
Know why you are talking about the risk
Be proactive
Answer these 3 questions
Use a standard risk format
Be specific about individual risks
Focus on things the audience cares about
Stick to the facts
Don’t understate the importance or likelihood
Separate risks from issues
Suggest what to do next
Say if risks interrelate
Issues:
Don’t wait
Tell the people it impacts
Describe the issue from the audience’s perspective
Include the impact
Include time frames
Talk about long term impacts
Say if action is needed
Say what happens if you do nothing
Give options for what to do
Make a recommendation
If you don’t know what to do – Ask
What will you do to stop it happening again
Ask what else they want to know
The content of this course is relevant to any job in any industry. It doesn’t matter what work you do, these tips will help you get people's attention and have productive conversations when you communicate.
By the end of this course, you'll be able to talk or write about risks and issues clearly and with impact. When you need your manager to focus on a risk, you'll know what to say. When you need someone to take action on a current issue, you'll know how to make that clear. You'll know how to focus on the information your audience needs to know as well as the things you need them to know.
Ready to Enroll?
Click on the "Buy Now" or "Enroll Now" button in the top right corner of this page and start sharpening your communication skills today.
