- Introduction
- Salesforce FSL- Scenario And Core Entities
- Salesforce FSL-Object Models
- Salesforce FSL- Create Work Order
- Salesforce FSL- Service Resources and Territories
- Salesforce FSL- Scheduling Logic
- Salesforce FSL- Scheduling Appointment
- Salesforce FSL- Service Appointment Lifecycle
- Salesforce FSL - Dispatcher Console
- Salesforce FSL- Inventory Management
- Salesforce FSL- Request, Return, & Track
What you'll learn
- Salesforce for Field Service enables companies to provide on-site service to customers, and manage a mobile workforce. This course will guide you through the fundamentals of this important part of the platform.
Description
The Field Service application is all about: delivering on-site service to customers and managing a mobile workforce. In this course, Salesforce for Field Service, you’ll become familiar with the core entities, Work Orders, assets, inventory, and purchasing work in Field Service. When you’re finished with the course, you’ll have a foundation understanding of Salesforce for Field Service, and how to use it to provide great on-site service to your customers.
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About the instructors
- 4.26 Calificación
- 61824 Estudiantes
- 10 Cursos
Hirday Lamba
Salesforce Certified Architect
Hirday works as a consultant to help clients implement, support and manage Salesforce solutions.
Furthermore, he knows that the first step toward achieving success with Salesforce is to clearly understand how to leverage the powerful features that are offered in the platform. His end goal is to educate students to become Salesforce experts through tutorials, tips based on experience, and recommendations that follow best practices.
Student feedback
Course Rating
Reviews
Good
.
Could have been more technically detailed in setting up the Service territories, Service Teams, Entitlements, Technician setup, Skills creations, and assignments, Service reports. And one End-to-End scenario like, Case creation>>Service Order creation, Dispatching, Parts requests, shipment, returns, Service Report generation, and Work Order/Case Closer.