Careless, non-inclusive language and microaggressions can impact a patient's experience with care, affect their long term health outcomes and leave you exposed to potential complaints. Not only that, but it can be daunting to be faced with a situation and not know how to handle it. Do you find yourself confused about acronyms and terminology? Unsure how to ask someone’s pronouns? Worried about causing offence so you say nothing instead?
This course will provide you with pragmatic, relevant guidance, support and training to empower you in having inclusive, affirming conversations with patients from all backgrounds.
This short course is suitable for anyone working in a patient-facing role in a healthcare setting, whether you are a manual therapist, mental health nurse, wellbeing practitioner, massage therapist, or receptionist. This course will help you understand the foundation of inclusive language within the health industry, build your understanding of key terminology and leave you feeling confident to handle these situations sensitively.
After taking this course you will:
Understand the impact of inclusive language on patient's health outcomes
Develop your awareness of micro-aggressions and common communication pitfalls
Understand best-practice language and guidance for its use in a clinical setting
Feel empowered and equipped with the skills you need to confidently handle clinical encounters.
We hope you enjoy the course and decide to continue your training with us!
