Introduction to Telecommunication Business

Data is a big part of the telecom business.

Operators collect and use data extensively from monitoring performance to making decisions.

But if you think about it, it can work other way around.

We can try understand the business by looking at important datasets used by telecom operators.

And that’s what this course is all about.

This course is for people who newly joined the telecom industry or planned to move to this industry.

It helps you to familiarize yourself with the context and so that you can work and speak like an insider!

It also help if you are currently working in the industry, you’ll be able to communicate clearly, drive new projects with the resources u never knew existed before.

This introductory course has a well balance of business and technical aspects.

To help you navigate the course easier, we split the it into 3 main parts, Datasets, Important KPIs, and Domain Knowledge.

Outline:

Introduction

Part 1: Datasets

• Customer Relationship Management

• Call Detail Records

• Location Update

• Performance Management

• Network Inventory

• SDK Dataset

• Device Dataset

• Customer Support Dataset

Part 2: Important KPIs

• Growth KPIs:

  • Gross Add

  • Churn

  • Net Add

• Subscriber Base KPIs:

  • Subscriber Base

  • VLR Base

  • RGB Base

• Monetary KPIs:

  • Recharge

  • Revenue

  • ARPU

• Network KPIs:

  • Call Setup Success Rate (%)

  • RRC Setup Success Rate (%)

  • ERAB Setup Success Rate (%)

  • Cell Availability (%)

  • Intra-frequency Handover Out Success Rate (%)

  • Inter-frequency Handover Out Success Rate (%)

  • Handover In Success Rate (%)

  • Call Drop Rate (%)

  • Average Downlink Throughput Per User (kbit/s)

  • Average Uplink Throughput Per User (kbit/s)

  • Cell Downlink Average Throughput (kbit/s)

  • Cell Uplink Average Throughput (kbit/s)

  • Cell Downlink Maximum Throughput (kbit/s)

  • Cell Uplink Maximum Throughput (kbit/s)

  • Downlink Traffic Volume (GB)

  • Uplink Traffic Volume (GB)

  • Average User Number

  • Maximum User Number

  • Resource Block Utilization Rate Uplink (%)

  • Resource Block Utilization Rate Downlink (%)

  • RSRP: Reference Signals Received Power

  • RSRQ: Reference Signal Received Quality

Part 3: Domain Knowledge:

• Key Organizations

• Evolution of Mobile Communication

• Radio Frequencies

• Signal Strength

• Cell Phone Location