Course introduction
  • Introduction
  • Introduction of the Instructor
Common Challenges in Quality Management
  • Objectives & Maturity of QMS
  • Differences between QC, QA & QMS
  • Reasons for ineffective implementation of ISO 9001
Historical overview of ISO 9000 standard
  • ISO 9000 Historical evolution
  • ISO 9001 Releases
  • Quiz 1 (Historical Evolution)
Annex SL: A new high level structure of Management System Standards (MSS)
  • What is Annex SL
  • Quiz 2 (Annex SL)
New and modified Terms and Definitions
  • Part 1: Differences in terminologies from ISO 9001:2008
  • Quiz 3 (Terms & Definitions)
  • Part 2: Terms, definitions and concepts - I
  • Part 3: Terms, definitions and concepts - II
  • Part 4: Terms, definitions and concepts - III
  • Part 5: Terms, definitions and concepts - IV
  • Quiz 4 (Terms & Definitions)
Seven Revised Principles of Quality Management
  • The Principles - I
  • The Principles - II
  • The Principles - III
  • Quiz 5 (Revised Principles of QMS)
Clarification of new elements
  • Part 1: Structure and terminology, Services & Interested Parties
  • Part 2: Risk Based Thinking (RBT)
  • Part 3: Applicability, Knowledge Management & External Providers
  • Quiz 6 (New Elements)
Introduction to technical requirements
  • ISO 9001:2015 Basics
  • New Process Diagram
  • Revised PDCA Model
Introductory clauses of ISO 9001:2015
  • Key points
Context of the organization
  • Key Requirements
  • Practical tips for Implementation and Auditing
  • Quiz 7 (Context of the organization)
Leadership
  • Key Requirements
  • Practical tips for implementation and Auditing
  • Quiz 8 (Leadership)
Planning
  • Key Requirements
  • Practical tips for Implementation and Auditing
  • Quiz 9 (Planning)
Support
  • Key Requirements
  • Practical tips for implementation and auditing
  • Quiz 10 (Support)
Operation
  • Key Requirements
  • Practical tips for implementation and auditing
  • Quiz #11 (operation)
Performance evaluation
  • Key Requirements
  • Practical tips for implementation and auditing
  • Quiz #12 (Performance Evaluation)
Improvement
  • Key Requirements
  • Practical tips for implementation and auditing
  • Quiz #13 (Improvement)
Transition Roadmap
  • Transition Roadmap: Step by step activities
  • Quiz #14 (Transition Roadmap)
Challenges in establishing Quality Management
  • QMS Challenges
Conclusion
  • Conclusion: Wrap up