Introduction
  • Course Instructor Introduction.
Windows 10 OS Overview.
  • Recommended Hardware for Windows 10.
  • Windows 10 Different Edition.
  • Windows 10 32bit vs 64bit.
  • Windows 10 Installation inside PC using VMWare Player.
  • Difference Between logout, log off, sign out and lock screen.
  • Difference between local, Roaming and Mandatory profile.
  • How to fix windows 10 high utilization (Slowness) issues using Task Manager.
  • How to fix Windows 10 problems automatically without any software.
  • How to install and setup a USB printer in Windows 10.
Computer IP Address.
  • What is IP Address ?
  • What IP Classes ?
  • What is Unicast/Broadcast/Multicast/Anycast
  • What is DNS ?
  • What is DHCP ?
  • Static IP vs Dynamic IP Address.
  • Internet vs Intranet.
Windows Workgroup Model and Domain Model.
  • Windows Workgroup Model.
  • Windows Domain Model.
  • What is Active Directory ?
Software Installation.
  • MS Office 2016 Installation.
  • MS Office 2016 Uninstallation.
  • Adobe Reader Installation/Uninstallation.
Users and Computers Active Directory tool overview.
  • How to reset the User Password and Unlock the account.
Service Now Ticketing Tool.
  • How to Create Incident.
  • How to Create Request.
MS Office Troubleshooting 2016.
  • What is Outlook ?
  • Outlook Email rules features explained.
  • How to fix if Outlook keep Hanging ?
  • How to fix if Mail stuck in outbox ?
  • How to fix if user unable to send receive emails ?
  • How to fix missing add-ins in outlook ?
Service Desk Call Handling Guide.
  • Service Desk Call Handling for Password reset.
  • Service Desk Call Handling for Hardware request
  • Service Desk Call Handling for Internet not working issue.
  • Service Desk Call Handling for Software request.
Use of Citrix Director and vCenter Console in Service Desk role.
  • What is Citrix ?
  • What is VMWare ?
  • How to fix if user is Unable to connect VM?
  • How to fix Citrix VM launch issue ?
Service Desk Analyst / IT Support Interview Question Answers.
  • Interview Question & Answers. Part -1
  • Interview Question & Answers. Part -2
Course Conclusion.
  • What are Career opportunity after Service Desk Role.