The ITIL 4 Foundation introduces the key elements, concepts, and terminology used in the ITIL framework. It's the entry point for professionals who want to learn about ITSM and how it can enhance the quality and efficiency of IT services, improve customer relations, and reduce risk within an organization.
ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
This course covered service management and introduction of the ITIL 4 Foundation.
Examination Format
