Introduction
- Summary
What you'll learn
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Understand the four dimensions of ITIL service management
- Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
- Understand the key concepts of ITIL service management
Description
ITIL 4 Foundation is the entry-level certification, offering candidates a general awareness of the key elements, concepts, and terminology used in ITIL 4 for modern IT-enabled service management.
ITIL® is the world’s most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimization of IT Services.
Aiming to familiarise you with ITIL® Guiding Principles, the Four Dimensions of Service Management, and the Service Value Chain
What does the course cover?
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices
Is the course right for me?
ITIL®4 Foundation is suitable for:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.
WHY STUDY THIS COURSE
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and be prepared to sit the ITIL 4 Foundation Certificate exam.
ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
The University of Sheffield
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About the instructors
- 4.1 Calificación
- 20165 Estudiantes
- 9 Cursos
Sameh Elgawady
ITSM, Cyber Security, and Project Management Consultant
IT Trainer | Project Management Trainer | ITIL Trainer | Cyber Security Instructor
As an experienced IT professional, I bring a wealth of knowledge and expertise in ITSM, Cybersecurity, Project Management, Process Improvement, ITIL Capabilities and Lifecycle, and IT Business Analysis. With over 25 years of industry experience, I have worked in various roles ranging from computer technician to IT Manager, Business Analyst, IT Consultant, Project Manager, and Training Manager.
Throughout my career, I have successfully implemented solutions, improved IT processes, managed projects, and delivered training initiatives and workshops on a range of best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to leading private and public sector organizations across the globe. My expertise has been sought after in countries such as Australia, China, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA, Turkey, and UAE.
With a passion for delivering quality results and a dedication to my profession, I am committed to helping organizations achieve their IT goals through effective ITSM practices, cybersecurity, and IT project management.
Student feedback
4.45
Course Rating
Reviews
Gary McNeely
28-02-2024
good ITIL 4 training