Welcome to Managing Difficult Conversations in Business!
  • Introduction Video
  • Course Organization
The Management Process
  • Embrace Fear as a Challenge
  • Change Your Mindset
  • Plan Without Being Robotic
  • Neutralize the Meeting
  • Slow Your Roll
  • Truly Listen
  • See From Their Perspective
  • Ask Questions
  • Body Language Blunders
  • Negotiate
  • Reiterate Your Understanding
  • Practice Workshops
  • Lead by Example
  • Integrity is Integral
  • Be Consistent
Conclusion
  • Congratulations!
  • Feedback and Updates
  • Let’s Connect