Why Customer Experience Blueprint Matters?
  • Why Customer Experience Blueprint Matters for Your Business?
  • Lecture 1 Quiz - Why Customer Experience Blueprint Matters?
  • Case Example: United Breaks Guitars
  • Lecture 2 Quiz questions: Case Example - United Breaks Guitars
  • What is Customer Experience Blueprint?
  • Lecture 3 quiz on the training video
How to Create a Customer Experience Blueprint?
  • Applying Customer Experience Blueprint Silver Bullet To Your Business
  • Quiz on the Customer Experience Blueprint Silver Bullet
  • Case example: Car Service of the Future
  • Quiz questions on the lecture 5 video on the car service of the future case
Leverage customer emotions for maximum customer experience blueprint
  • Why customer emotions matter for your business?
  • Quiz on the lecture 6 training video
  • How to identify customer emotions and attitudes?
  • Quiz questions on identifying customer emotions and attitudes