Introduction
- Introduction
- Conversations, Fears and Anxieties
- Relationship Balance and Mutual Benefit
- Becoming Assertive
- Being and Adult
- Calming Down
What you'll learn
- Build your ability to communicate assertively
- Develop strategies for managing difficult conversations
- Identify people's fears and concerns and their effect on how we communicate
- Identify typical situations that might prove challenging and develop strategies to successfully navigate them
- Learn how to negotiate win-win outcomes
Description
This course equips participants with the essential skills to navigate challenging conversations with confidence and empathy. Through a combination of theory and real-life examples, participants will learn strategies to foster open communication, manage their emotions and achieve positive outcomes in tough conversations.
The curriculum begins by exploring the typical conversations that are often deemed as too difficult to have. It then looks at the psychology of difficult conversations, helping participants understand the underlying dynamics and emotions at play. It then delves into active listening techniques, teaching participants to genuinely hear and comprehend others' perspectives.
The course covers assertiveness, enabling participants to express their thoughts clearly and respectfully. Conflict resolution strategies are emphasised, offering tools to defuse tension and find common ground. Additionally, participants will learn how to be the adult in the conversation and how to calm down angry or emotional people using a recognised strategy. Throughout the course, emotional intelligence is a recurring theme, emphasising self-awareness and empathy. Participants will gain insights into managing their emotions and recognising emotional cues in others. By the course's end, attendees will possess a comprehensive skill set to approach difficult conversations with newfound confidence, fostering healthier relationships and constructive outcomes.
Don’t let the fear of having difficult conversations hold you back, enrol today and become a better communicator who can deal with those difficult and challenging situations. Don’t put them off and make it worse, do it early and do it with confidence.
The University of Sheffield
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About the instructors
- 4.41 Calificación
- 4087 Estudiantes
- 8 Cursos
Sarah Brooks
One of the best kept secrets in the training world
Sarah is an excellent trainer with over 25 years' experience - she has delivered training to the UK Houses of Parliament for the past 12 years and has worked with large corporations as well as hundreds of small and medium sized businesses. Often her courses are described as 'the best training I have ever had'. Sarah loves training and this shines through in her delivery.
Student feedback
4.45
Course Rating
Reviews
Hana
05-04-2024
I really liked the assertive section.
Martino Joseph
02-04-2024
Yes, this is a great course.
Bethany Mochal
29-03-2024
I have been a supervisor and I haven experienced these difficult conversations. So far what has been explained is very helpful in beginning to understand both my reaction and those I speak with to these situations. I like that this knowledge can be gained then used to make these situations better in some way for all involved.
Sam Cunningham
18-02-2024
The content is exactly as I was expecting. It was well delivered, easy to understand and relate to real life situations.
Tanya Cassidy
07-02-2024
It's informative and a good flow.
Jen Randles
31-01-2024
Everything was very well explained, and I gained a great understanding about WHY people react to difficult conversations (not just HOW to deal with them). Lots of great examples given. I also understand the models described (such as Parent-Adult-Child) much better now.