Since its implementation in 1987, more than a million organizations have been ISO 9001 certified.
ISO 9001 is part of the ISO 9000 family of standards which integrates all standards related to the field of quality management. Although several standards can be found in this family, the best known and the most structuring from a quality point of view remains ISO 9001, which is strongly customer-oriented, as we will see.
ISO 9001 certification is based on fundamental principles that guarantee not only compliance, but also the effectiveness and relevance of the quality management system within an organization. Quality management corresponds to the coordination of all activities with the aim of satisfying pre-established requirements. The final objective is to improve the service or the finished product.
For example, one of the requirements of the ISO standard is to carry out a customer satisfaction survey in order to find out their opinion on quality.
ISO 9001 certification concerns companies in all sectors of activity, from pharmaceuticals to nuclear power to automobiles.
Passing certification to this standard allows you to prove your ability to manufacture products to customer requirements while respecting established quality criteria.
Since its implementation in 1987, more than a million organizations have been ISO 9001 certified.
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Pour mener à bien ses missions, le formateur commercial doit bien sûr avoir une connaissance approfondie et à jour de son secteur, mais il doit également être doté d’autres qualités : compétences pédagogiques, adaptabilité, réactivité, dynamisme, disponibilité et maîtrise de l’informatique. Enfin, le formateur est naturellement amené à se déplacer pour mener à bien sa formation.
