Introduction
- Welcome
- Introduction
Intro to Operations
- Understanding operations
- Value & Productivity
- Operations at your company
Manage Inventory
- Understanding Inventory
- Key inventory decisions
- Holding cost or ordering costs
- Economic order quantity
- Forecasting inventory
Making Products & Services
- Production strategy
- Choosing a production facility layout
- Bottlenecks & Constraints
- Assembly lines and tradeoffs
- Lean Manufacturing & Focused Factory
- Retail layout
- Goals of waiting lines
- Customers and waiting lines
- Lines and service facility
- Waiting lines
Quality Control
- Define Quality
- The dimensions of quality
- Improving quality: Benchmarking
- Establishing reliability
- Quality certifications
- Choosing Six Sigma or SPC
- Understanding costs of quality
Operations At The Office
- The importance of business processes
- Project management for operations professionals
- Scheduling
