Welcome to the Course!
  • Andrew Bell Introduction
Stakeholder Background
  • What is a Stakeholder?
  • Identifying Your Stakeholders
  • Why Do We Need Stakeholder Management
  • Stakeholder Background
Communication
  • Communication: A View Point Issue
  • Communication Styles
  • Communication on Projects
  • Leadership Self-assessment
  • Emotional Intelligence
  • Barriers to Communication
  • Planning Project Communication
  • Using Questions
  • Listening
  • Communication
Assertiveness
  • What is Assertiveness
  • How to be Assertive
  • Assertiveness in Action
  • Saying NO!
  • Delivering Bad News
  • Conflict Management
  • Assertiveness
Let's Review
  • What are the Problems
  • Guidelines for Success