Cloud Computing
  • Cloud Computing
  • Deployment Models of Cloud
  • Cloud Service Models
  • Virtualization & Benefits of Cloud Computing
Salesforce & CRM Basics
  • Salesforce & CRM Basics
Force.com & Environments
  • Force.com & Environments
  • Production Environments
  • Development Environments
  • Testing Environments
Data Modelling
  • Database & Objects in Salesforce
  • Apps & Tabs in Salesforce
  • Fields
  • Global Picklists & Field Dependency
  • Relationship
  • Master-Detail Relationship
  • Lookup Relationship
  • Validation Rules
  • Roll-up Summary
  • Lookup Filter & Schema Builder
  • Cross Object Formula Field
UI Customization
  • Page Layout
  • Mini Page Layouts, Compact Layout, Salesforce1, SalesforceA & List Views
  • Global Actions & Publisher Layouts
  • Record Types
  • Search Layouts
  • Object Specific Actions
Data Management
  • Data Import (Data Management)
  • Record ID
  • External ID
  • Data Export (Data Management) & Security Token
Data Security
  • Level of Data Access
  • User Management (Control Access to the Organization)
  • Managing Password Policies
  • Profile Level (Object Level Security)
  • Field Level Security
  • Record Level Security
  • Restrict Login Access by IP Address
  • Restrict Login Access by Time
  • Permission Sets (Object Level Security)
  • Organization Wide Default
  • Role Hierarchy
  • Sharing Rules
  • Manual Sharing
Queues
  • Queues
Process Automation
  • Workflows
  • Approval Process
Reports & Dashboards
  • Reports
  • Dashboard
Sales Cloud
  • What is Sales Cloud?
  • Account
  • Campaign Management
  • Contacts
  • Lead & Lead Processes
  • Lead Assignment Rules, Web-to-lead & Auto Response Rule
  • Lead Conversion
  • Opportunities
  • Products & Pricebooks – Salesforce
Service Application
  • Activity Management
  • Service Cloud & Case Management (Service App)
  • Support Processes & Auto Response Rules
  • Web to Case & Assignment Rule
  • Email to Case – Salesforce
  • Escalation Rules
  • Solution Management
  • Salesforce Knowledge (Knowledge Articles)
  • Portal and Communities
MVC Architecture
  • MVC Architecture
Miscellaneous
  • Data Management Tools
  • Translation Workbench