Service Co-design for Libraries: Xlibris Approach

The main aim of this course is to teach how to co-design library services by involving users and how to use various tools and techniques to address their needs and idea

In this course, main features of the tools such as Lego® Serious Play®, Business Model YOU Canvas®, Crowdsourcing and Xlibris Matrix will be introduced and how to use each tool for different phases of service co-design will be presented with examples. This will include helping librarians and library users to define their ideas, needs, wants, desires, likes and dislikes; defining resources, facilities and limitations; obtaining inputs from peers  and uncovering training needs.