Welcome and Introduction
  • Welcome and Course Structure
  • Introduction to Supply Chains
  • Service Parts Supply Chains
  • The Question of Outsourcing
  • Introduction Quiz
Service Preparation
  • Service Preparation Overview
  • Analyze the Contract
  • Due Diligence
  • Design the Logistics Network
  • Verify the Service Part Lifecycle
  • Check Trade Compliance
  • Perform System Modeling
  • Dimension and Acquire Inventory
  • Setup Logistics and Systems
  • Transfer Assets and Verify Setup
  • Service Preparation Quiz
Service Delivery and Operations
  • Service Delivery and Operations Overview
  • Transition and Transformation
  • Order Intake
  • Inventory Management
  • Warehouse Outbound and Inbound
  • Distribution
  • Return and Repair
  • Ecology and Business Continuity Management
  • Service Delivery and Operations Quiz
Managing the Service Parts Supply Chain
  • Strategy and Organization
  • Demand and Supplier Management
  • Customer Management
  • Supply Chain Analytics and Performance
  • Supply Chain Management Quiz
A Glimpse into the Next Generation Supply Chain
  • Next Generation Service Parts
Summary and Closing Remarks
  • Summary and Closing Remarks