- Team Building and Customer Service - 1
- Team Building and Customer Service - 2
- Five (5) Things Customers Want
- Listening as a Business Tool
- Barriers to Effective Listening
- Delightful Customer Service in Africa
- Principles of Great Customer Experience
Team Building and Customer Service stresses the importance of how harmonious teams represent the best chance for delivering exceptional customer in all institutions. This course will feature topics like
5 Things Customers Want
Team Building and Customer Service
Listening as a Business Tool
Principles of Great Customer Experience
The course is aimed at students studying Customer Service, Service Marketing, International Business, Hospitality and Tourism as well any employee of a private or public sector institution.
This is a great course for those of you who have never touched code before or those of you with some basic understanding
About the instructors
- 4.16 Calificación
- 13485 Estudiantes
- 8 Cursos
Prof Robert Ebo Hinson
Professor Robert E. Hinson is a leading voice in marketing on the continent of Africa. With over seventy journal and hundreds of miscellaneous publications to his credit. Robert possesses a doctorate in marketing from the University of Ghana and a second in International Business from the Aalborg University in Denmark.
Robert holds Bachelors and MBA Degrees in Marketing from the University of Ghana as well as Post-Graduate Diploma in Marketing from the Chartered Institute of Marketing, UK. With a professional training career that began in 1998 at the Ghana Commercial Bank Training School, Robert worked as an Advertising Agency Executive from 1998 - 2003 and in that time worked on brands such as APC, Acer, Societe Generale, Canon, Daewoo, Dark and Lovely, Golden Tulip, LG, Lone Star Airways (Liberia), Lufthansa, Microsoft, Mercedes Benz, Peugeot and Symantec.
Reobert joined the University of Ghana Business School in February 2003 as a lecturer.
I find that sometimes in Teams that we might put emphasis on getting something done because of who the customer is, not because of the prioritization of getting what is next titled important.
It was good session... learn how effective communication can be done with customer at the same time keeping the team together.
Yes definitely great....because i have some lack of team building at my working place