- Team Building and Customer Service - 1
- Team Building and Customer Service - 2
- Five (5) Things Customers Want
- Listening as a Business Tool
- Barriers to Effective Listening
- Delightful Customer Service in Africa
- Principles of Great Customer Experience
What you'll learn
- 5 Things Customers Want
- Team Building and Customer Service
- Listening as a Business Tool
- Principles of Great Customer Experience
Description
Team Building and Customer Service stresses the importance of how harmonious teams represent the best chance for delivering exceptional customer in all institutions. This course will feature topics like
5 Things Customers Want
Team Building and Customer Service
Listening as a Business Tool
Principles of Great Customer Experience
The course is aimed at students studying Customer Service, Service Marketing, International Business, Hospitality and Tourism as well any employee of a private or public sector institution.
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About the instructors
- 4.32 Calificación
- 27410 Estudiantes
- 8 Cursos
Prof Robert Ebo Hinson
Marketing Professor
Professor Robert E. Hinson is a leading voice in marketing on the continent of Africa. With over seventy journal and hundreds of miscellaneous publications to his credit. Robert possesses a doctorate in marketing from the University of Ghana and a second in International Business from the Aalborg University in Denmark.
Robert holds Bachelors and MBA Degrees in Marketing from the University of Ghana as well as Post-Graduate Diploma in Marketing from the Chartered Institute of Marketing, UK. With a professional training career that began in 1998 at the Ghana Commercial Bank Training School, Robert worked as an Advertising Agency Executive from 1998 - 2003 and in that time worked on brands such as APC, Acer, Societe Generale, Canon, Daewoo, Dark and Lovely, Golden Tulip, LG, Lone Star Airways (Liberia), Lufthansa, Microsoft, Mercedes Benz, Peugeot and Symantec.
Reobert joined the University of Ghana Business School in February 2003 as a lecturer.
Student feedback
Course Rating
Reviews
I really enjoyed the examples related to customer service, thank you!
very informative, very useful
very good training Good trainer. Thank you