Introduction
  • Introduction
Organization
  • Organization Understanding
  • Organization Vision
  • Organization Strategy & Goals
  • Organization Values
Customers
  • Team Purpose
  • Customer Requirements
  • Customer Relationships
Providers
  • Provider Agreements
  • Cross Team Flows
  • Holding Providers Accountable
Leadership
  • Your Role as a Leader
  • Vision
  • Strategy
  • Team Values
Team
  • Work System
  • Working Agreements
  • Team Routine
  • Check Ins
Work
  • Standards
  • Standard Operational Work
  • Standard Environment
  • Scoreboard
Agreements
  • Customer Agreements
  • Periodic Check Ins
Conclusion
  • Conclusion