"What tech companies serve the travel market?"
"What are the gaps and opportunities?"
The airline industry is tied to the technology sector since the first Computerised Reservation System (CRS) in the 1960s, a long time before the Internet.
With more and more people owning smartphones, the travel industry is looking for the next big idea which will change the way a billion air travellers shop, book, board and fly every year!
The course will go through the Passenger Journey and the different touch points to analyse the interaction and understand the needs.
The course presents big players in each step of the journey and reveals major gaps in the offering.
The first part of the course looks at the IT Landscape of a typical airline.
The second section expands the view to the Passenger Journey and explains why airlines cannot own the relationship.
The third part focuses on the airline product and how technology improves it.
This is a course for entrepreneurs and anyone interested in both airlines and technology.
Join the latest of the Airline Business Courses on Udemy!
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Faical is an Airline Strategy specialist, speaker and author of "a Lifelong Flight"
Faical began his career in 2004 in Spain and fell in love with the aviation business. After working for two airlines, he joined a consulting firm specialized in the airline industry. For more than 5 years he lead consulting engagements in the areas of Strategy, Network Planning and Revenue Management. Among those assignments, he launched a startup airline in Africa.
He then held multiple positions at technology companies that delivers solutions to the airline industry, and consumer products.
In 2018 he published his first novel A Lifelong Flight inspired by his experience in the industry.
His knowledge of the airlines goes beyond the customer facing functions and reaches for the very core of the companies.
"As a passenger, we don't see the amount of work being done at an airline; we tend to think an airline is only made of pilots and flight attendants but there is so much more happening out there!"
"I always knew I wanted to work for an airline, but I didn't know what I could do, where to start?"
"I was lucky I started in the Network Planning area, which is very central and gave me exposure to the entire airline"
"I had exposure to CEO level issues at a relatively young age and it made me grasp the global picture quicker"
Faical is an enthusiastic traveler and he visited 50+ countries.
