Welcome to the Course
  • Andrew Bell Introduction
Assertiveness
  • What is Assertiveness?
  • How to be Assertive?
  • Assertiveness in Action
  • Saying NO!
  • Delivering Bad News
  • Conflict Management
  • Assertiveness
Negotiation
  • Negotiation or other options
  • Negotiation Preparation
  • Win/Win
  • How to Negotiate
  • Negotiation Tips
  • Summary of Negotiation
  • Negotiation
Bonus Lecture
  • Bonus Lecture