Welcome to Feedback & Performance Management | New for 2024
  • Meet Andy and Davis, Your Instructors
  • Access to the Course Study Guide, AI Prompts, and Other Course Resources
How to Build Trust Between Teammates
  • Trust is the #1 Predictor of Team Effectiveness
  • Trust-building Method 1: Gaining Leverage through Vulnerability
  • Trust-building Method 2: Google’s Listen to Act Method
  • Trust-building Method 3: How to Use Coffee Diplomacy
  • Trust-building Method 4: Using the “Yes and…” Game
  • Trust-building Method 5: Learn to Use the MBTI Personality Test
  • Voices from the Field: How Do You Build Trust with Someone?
  • Feedback Simulation: Take Over the Team at Monstera Analytics
  • Access Eazl's Guide to Decoding Personalities at Work
  • Section Wrap and Video Quiz
  • Rapid Response: The Impact of Coronavirus on Employee Engagement
Communication Skills for Giving and Receiving Feedback
  • It’s Your Job to Be Human
  • The Two Ingredients of Effective Feedback
  • AI for Management: Generate a Personalized Feedback Guide
  • The Growth Mindset and Growth-oriented Communications
  • How to Solicit Feedback from Teammates
  • Three Skills for Steering Conversations
  • Voices from the Field: How Do You Mentally Prepare to Have a Tough Conversation?
  • Section Wrap and Video Quiz
From Coaching to Performance Reviews: The Forms of Feedback
  • Four Methods for Exchanging Feedback
  • Method 1: Standups and Group Feedback Sessions
  • Method 2: Giving Feedback through Digital Mediums
  • Method 3: How to Be an Effective Coach or Mentor
  • Method 4: One on Ones (e.g. Reviews and Performance Improvement Talks)
  • AI for Management: Generate a Personalized Coaching Plan
  • Voices from the Field: How Do You Coach Someone to Better Performance?
  • Section Wrap and Video Quiz
Examples of Feedback Methods in Action
  • An Introduction to the Feedback Roleplay Library
  • An Example of Using the Myers-Briggs (MBTI) Personality Test
  • An Example of Training Teammates to Ask for Feedback
  • An Example of a Brief Mentorship Session
  • An Example of Starting an Effective Group Feedback Session
  • An Example of Steering a Difficult Conversation
  • Two Examples of Self-Criticism to Kickstart Feedback
  • An Example of Giving Effective Digital Feedback
  • An Example of Using the Growth Mindset to Structure Feedback
  • An Example of an Effective Performance Improvement Conversation
  • Section Wrap and Links to Additional Feedback Scenario Resources
Building Towards Continuous Feedback Systems
  • An Introduction to People Operations and People Analytics
  • The Buildings Blocks of People Operations (or “People Ops”)
  • How to Capture Performance Data
  • Why Measuring Process vs. Outcome is Strategically Important
  • Why You Should Drive towards a Continuous Feedback Culture
  • Automation Strategies for Continuous Feedback Capture
Bonus Interview w/ CTO Shane Stanford (Groupon, Apartments.com) + Certification
  • Shane Stanford on Feedback in Development Environments
How to Request Your Custom Feedback and Performance Management Certificate
  • Request Your Custom Certificate (After Completing 100% of the Course)