• Course Introduction
The history of Work and Income referrals
  • How the budgeting sector came about
  • Referral trials in the 1990s
  • Future Focus changes and advocacy from the sector
Transitioning to the BFC sector
  • Additional funding into the sector
  • Redesigning the budgeting sector and creation of the BFC service model
  • Intentions for the new referral process
How the referral process works (step by step instructions)
  • Overview
  • Voluntary referral
  • Grants 0-5
  • Budget plans 1, 2 and 3
  • Grants 6+
The client experience: examples
  • Tae and Pat
  • Tina
  • Rawiri and Donna
  • Helen and Hamish
Reporting back and communication
  • What reporting back Work and Income expects
  • Ongoing communication with Work and Income
  • How to resolve any issues
Course Summary
  • Course Summary