- Introduction
- Personal Email Goals
- Understanding the Nature of Email Communication
- Email Appropriate?
- Is It That Important?
- Know Your Targets: Audience and Goal
- Target Practice
- Email Structure
- Second Attempt
- Strategies and Extras (Part 1)
- Strategies and Extras (Part 2)
- What's Wrong With This Picture
- Email Interruptions
- Email Management
- Thinking Outside the (In)Box
- Inbox Boss
- Sent and Received - Course Quiz
- Conclusion
- Course Reflection