Introduction
- Course overview
- Introduction
14 tips for great emails
- Tip 1 – Put the topic in the subject line
- Tip 2 – Say what you need in the subject line
- Tip 3 – Say what you need in the first line
- Tip 4 – Say when you need a response
- Tip 5 – Deliver your key message in the first lines
- Tip 6 – Summarise the information
- Tip 7 – Use short paragraphs and bullet points
- Tip 8 – Label actions as actions
- Tip 9 – Requests must say who will do what by when
- Tip 10 – Don’t put questions in paragraphs
- Tip 11 – Explain when you add someone to an email chain
- Tip 12 – Explain when you remove someone from an email chain
- Tip 13 – Add a summary when forwarding an email chain
- Tip 14 – Use hyperlinks instead of text URLs
- Email Checklist
- Email Worksheet
11 Tips for great meetings
- Tip 1: Have a clear purpose
- Tip 2: Know the output you want
- Tip 3: Invite only the people who contribute to the output
- Tip 4: Pick the right format
- Tip 5: Write a great invitation
- Tip 6: The invitation is the introduction
- Tip 7: Thank the partial participants
- Tip 8: Track the progress to the output
- Tip 9: Close with a summary
- Tip 10: Minutes are output, Actions, and Decisions
- Tip 11: Say what happens next
- Meeting checklist
- Meeting planning worksheet
Course summary & next steps
- Course summary
